Frequently Asked Questions
1. Which Payment Methods does Strut Accept?
We accept Paypal, GCash, TendoPay, Credit card, debit card, BDO bank deposit, BDO Online transfer, BPI bank deposit, and BPI Online transfer. For your protection, we ensure your purchase is 100% safe and secure, all payments go through a rigorous fraud-checking process.
2. Where does Strut ship to?
- We ship nationwide via Ninjavan, CliqNShip and LBC, and we also allow same day pick up via Grab Express, Lalamove, Angkas or Mr. Speedy.
3. How long does delivery take and how much will it cost?
- Deliveries within Metro Manila will take 1-3 days while deliveries outside Metro Manila will take 3-5 days. Your items will be dispatched 24-48 hours after payment confirmation (excluding weekends and public holidays). Upon dispatch, you will receive a shipping reference to track the status of your delivery.
- Standard shipping within Metro Manila via Ninjavan/CliqNShip costs Php 120. Next working day delivery within Metro Manila via LBC costs Php 280. While Standard shipping outside Metro Manila via Ninjavan/CliqNShip costs Php 250. Next working day delivery outside Metro Manila costs Php 350.
- Same day delivery via Grab express/ Lalamove/ Angkas/ Mr. Speedy/ TokTok etc. will depend on the drop off location.
4. How can I track my order?
- Once your order has been dispatched, you will receive an email containing your waybill number to track your package. Tracking information is encoded as soon as your package reaches the warehouse. This may take 24 hours from ship out date.
- You may also reach Ninjavan (link: https://www.ninjavan.co/en-ph/tracking) through any of the following channels:
- Call trunkline: (02) 8271 1501
- Email: email@example.com
- You may also reach LBC (link: https://www.lbcexpress.com/track/) through any of the following channels:
- Call Trunkline (NCR): 858 5999
- Call Trunkline (Provincial): 1 800 10 85859993
- You may also reach CliqNShip (link:http://cliqnship.com/ExpressTrack.php) through any of the following channels:
- Call Trunkline: 0917 839 5561 (Globe)
- SMS: 0998 988 6912 (Smart)
- Email: firstname.lastname@example.org
5. How do I exchange or return an online order?
- Please head over to our Exchange and Return Policy page.
6. Received a faulty item/ the wrong product?
- We are very sorry to hear about this, please send us an email with your name, address, order number and pictures of your item and our team will be happy to assist you further. Our email is email@example.com
7. Which size should I order if I am in between sizes?
- Strut shoes fit true to size. If you are in between sizes, we recommend selecting one size up.
8. How do I find a specific item?
- If you know what you are looking for, simply click ‘ALL STYLES’ and select from the complete collection. You can also type the name of the specific style in the search bar. If you are having trouble locating your preferred style, please email us at firstname.lastname@example.org
9. What if an item is out of stock?
- If an item is out of stock, please contact email@example.com for restocking information.
10. I’ve ordered – what’s next?
- Once you have placed your order, you will receive an email confirmation with a copy of your order invoice. If any details are incorrect please notify us by sending us an email with your order number.
- Once your order has been dispatched, you will receive a shipment email stating your address, order, and tracking number.
11. Do you ship internationally?
- Unfortunately, we do not ship internationally yet. But we have partnered with @bzaarcollective who carry some of our products and ship internationally.
12. What happens if my order is unable to be fulfilled due to stock not being available?
- If by some chance, inventory discrepancies occur and your order is not fulfilled due to stock being unavailable, our online team will notify you and refund you in full right away.
13. Where can I find a size guide?
- The size chart for all foot measurements is available under each product description.
14. How do I enter a promo code?
- All codes can be entered into the ‘discount code’ section in your shopping bag. All codes must be entered before proceeding to checkout.
15. Can I enter more than one promo code?
- Unfortunately promo codes cannot be used in conjunction with other offers.
16. My promo code doesn’t work
- You have already used the code.
- The items aren’t eligible for promo price
- The code has been entered incorrectly
- The code has expired
- If you have checked all of the above and are still having issues with the code, please send a screenshot of your shopping bag that shows the promo code and all items in your bag.
17. How long can I reserve an item?
- You have 3 working days to pay for your reserved items.
18. Do you have a physical store?
- Unfortunately we do not have a physical store yet.
- Please email us at firstname.lastname@example.org or send us an Instagram direct message at @wear.strut