Unfortunately, we do not accommodate returns and refunds. Once an order is placed it is good as sold.


Exchanges are accepted for the same item in a different size.

We take extreme care in ensuing our items are of the highest quality. However, if you find one of our products faulty, we will gladly accept exchange of unworn items returned to our online store within 7 days from receiving your order. Please do not ship your exchange back without our authorization, as it will not be processed.

Please make sure your items are returned new, unused, and with all Strut packaging included. We recommend trying your shoe on a carpeted surface or on similar platform to avoid any marks or damages on the soles.

Returns must also include the dust bag and box. Returned items that do not meet our policy will not be accepted and will be sent back to you.

Once your items have been received by Strut please allow up to 5 working days for your refund to be processed back to your account.

Please take note that we accept one exchange shipment per purchase.


We accept exchanges as long as we have the stock and should be made within 3 business days upon receiving the package.

The item(s) must be in original condition with its original packaging. Please make sure all items are unworn, unwashed, unaltered in any way and still have their tags and labels intact! Please give the utmost care on the garments, as we will not accept those that have make up stains.

We only accept valid reasons for exchanges a such as:
  • Size Exchange

  • Damaged item

  • Exchange with other style/s that is of equal or greater value in the event that the initial order made is unavailable. Additional charges may apply if there is a difference in price

Other than these, we are not able to accommodate any other exchanges.
Kindly refer to the size chart found after each product photo as a general guide to know what size will fit you best. Since each measurement per design may vary.

Note: the Strut’s team will be assessing all exchanged item/s before replacement. If we receive an item that is an unsuitable condition, it will be refused and considered sold, and the item/s will be sent back to you.

Please take note that we accept one exchange shipment per purchase.


All sale items are final sale. Return or exchange requests for sale items will not be accepted.


If you return an item that is not eligible for return, you are responsible for the cost of shipping it back to you. 

Shipping fees are nonrefundable.

Shipping for exchanges will be at your expense, unless items received are faulty or not as ordered. Customers will initially be responsible for shipping charges for exchanges of faulty product, and then this amount will be refunded to your account once the product has been received. Please ensure you provide a delivery receipt for your refund to be processed.

Please send the items back to the address noted below using any courier of your choice.

Please email us your reason/s and photo/s of the damaged item at

Please contact us by emailing or via Instagram direct message @wear.strut if you have any further questions.